FAQ

What is the Raja Susu App?
The Raja Susu App is a digital platform that enables customers to shop conveniently, manage their membership accounts, and enjoy exclusive promotions and Reward Points.
How do I register for a Raja Susu account?
Tap Register, complete the required information such as your mobile phone number, email address, password, and other requested details, then complete the verification process.
I forgot my password. How can I reset it?
Tap Forgot Password on the login page and follow the instructions to create a new password.
I did not receive the OTP verification code. What should I do?
Please ensure that your mobile phone number is active and has a stable network connection. You may request a new OTP or wait a few moments before trying again.

How do I shop using the Raja Susu App?
Log in or create an account, select your desired products, add them to your shopping cart, proceed to checkout, choose your preferred delivery and payment methods, and complete your purchase.
Do I need an account to place an order?
Yes. You must log in or register as a Raja Susu member before making any purchase.
How do I check out my order?
Open your Shopping Cart, review your order, tap Checkout, and complete the payment process.
How do I know whether my order has been successfully placed?
A successfully placed order will appear in the My Orders menu, and you will receive a notification confirming your order.

What delivery methods are available?
Available delivery methods include Raja Susu In-House Delivery, GoSend, and JNE. Available shipping options will be displayed during checkout based on your delivery address.
How long does delivery take?
Estimated delivery times vary depending on your delivery location and the shipping method selected.
How can I track my order?
You can monitor your order status through the My Orders menu.

How can I get free shipping?
You may enjoy free shipping during Raja Susu's Free Shipping promotional campaigns, subject to the applicable terms and conditions.

What are the benefits of becoming a Raja Susu member?
Members enjoy exclusive promotions, exclusive vouchers, Reward Points, and a more convenient shopping experience.
How do I become a Raja Susu member?
You may register through the Raja Susu website or mobile application by completing the required registration information.
Can I update my membership account information?
Yes. You may update your account information through the Profile menu on the Raja Susu website or mobile application.
Can I use the same membership account on the website, mobile application, and physical stores?
Yes. A single Raja Susu membership account can be used to access the website, mobile application, and Raja Susu physical stores.

How do I earn Reward Points?
Reward Points are automatically awarded for eligible purchases made using your Raja Susu membership account, subject to the applicable terms and conditions.
When will my Reward Points be credited?
Reward Points will be credited once your order has been completed or your transaction has been successfully processed.
Can I update my membership account information?How can I check my Reward Point balance?
Your Reward Point balance is available under the Account or My Points section of the Raja Susu website or mobile application.
Do Reward Points expire?
No. Raja Susu Reward Points do not expire and may be accumulated and redeemed at any time.
How can I redeem my Reward Points?
Reward Points may be redeemed during checkout or exchanged for eligible vouchers or rewards in accordance with the applicable promotional program.

How do I use a voucher?
Enter your voucher code in the voucher field during checkout and select Apply before completing your payment.
Why can't I use my voucher?
A voucher cannot be redeemed if the applicable terms and conditions are not met, including but not limited to minimum purchase requirements, validity period, or eligible products.
Can I combine a voucher with other promotions?
The use of vouchers together with other promotions is subject to the terms and conditions applicable to each promotion.
Do vouchers expire?
Yes. Each voucher has its own validity period, which is stated in the voucher details.
Can vouchers be used for all products?
Some vouchers are valid only for selected products or product categories as specified in the applicable voucher terms and conditions.

How can I receive rewards from Raja Susu?
Rewards may be obtained through Reward Point redemption, promotional campaigns, special events, or ongoing membership programs.
How do I redeem Reward Points for rewards?
You may redeem your Reward Points through the Membership, Points, or Rewards section available on the Raja Susu website or mobile application.
When will I receive my reward?
The delivery or issuance of rewards is subject to the terms and conditions of the applicable reward program.
Is there a redemption period for rewards?
Yes. Reward redemption is available only during the applicable promotional period.
Can rewards be exchanged for cash or returned?
No. Rewards that have been redeemed cannot be exchanged for cash, refunded, or returned.

How can I delete my Raja Susu account?
To protect customer data and account security, account deletion cannot be performed directly through the mobile application. You may submit an account deletion request through Raja Susu Customer Service.

How do I request account deletion:
1. Contact Raja Susu Customer Service via WhatsApp, email, or other official communication channels.
2. Complete the identity verification process to confirm ownership of the account.
3. Provide your confirmation and consent for account deletion.
4. Raja Susu will process your request upon successful verification.
What happens after my account is deleted?
- Your account can no longer be used to log in.
- Any remaining Reward Points, vouchers, and membership benefits will be permanently forfeited.
- Your profile information and account data will be deleted or anonymized in accordance with the Raja Susu Privacy Policy.
- Certain transaction records may be retained where required by applicable laws and regulations.
How long does the account deletion process take?
Account deletion requests will be processed within a maximum of fourteen (14) business days following successful identity verification and confirmation.
Can a deleted account be restored?
No. Account deletion is permanent and irreversible.

Raja Susu Customer Service

For more information, please visit:

Raja Susu - Frequently Asked Questions (FAQ)